FEEDBACK TRAINING FOR MANAGERS

A series of training events on the topic of "Conducting competence-based feedback discussions" were held at a globally operating logistics service provider. In the course of the long-term qualification process of all managers at all levels on various topics, participants of this training were to learn how to deal professionally with feedback situations. The training offered space to ask questions and discuss examples from personal leadership practice with other participants. During the two-day training, participants learned through exercises and concrete case studies how they can best prepare for a feedback discussion, formulate expectations concretely and address points of criticism without demotivating.

The comparison of self-perception and the perception of others as well as the reflection of one's own "blind spots" and perception errors were also essential aspects of the training. Moderated by an experienced trainer, feedback discussions were embedded as an instrument in the process of personnel development. The training was concluded with success and very positive personal feedback from the participants and will be a helpful support for the managers for future feedback discussions.